All Products made by Last Crumb Cakery are subject to the following Terms and Conditions:
INGREDIENTS & ALLERGENS
Last Crumb Cakery is not a nut-free bakery. All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.
It is the responsibility of the Customer to inform Last Crumb Cakery prior to the confirmation of their booking, of any allergy / intolerance issues. It is the responsibility of the Customer to inform their guests of all allergy / intolerance information. Last Crumb Cakery will not be held liable for any allergic reaction resulting from consumption of any cake, cupcake, muffin or product made by Last Crumb Cakery.
All products are made to be eaten on the day of the celebration and are best eaten at room temperature. Because our cakes and buttercream are made with fresh butter, it may take 2-3 hours for your cake to come to room temperature. Please plan delivery time and cake storage accordingly.
CAKE QUOTES
All Quotes are valid for 30 days from the date of issue. In the event that the desired date has been filled by another order / customer, prior to the Customer confirming the booking by paying the 50% deposit, Last Crumb Cakery is not obliged to honor the quote. **Please note, all Quotes are NOT bookings and are subject to availability.
ORDERS
At Last Crumb Cakery, we prefer at least three (3) weeks notice for all orders, as I am continually booking future orders in advance. We will, where availability permits, accept short notice orders. Short notice orders may incur a rush charge of up to $20.
Any products ordered from a picture or photo, of a product produced by any other cake maker, can only be reproduced by Last Crumb Cakery as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo. Certain creative changes may be made to your final design for the sake of stability and structural integrity.
Design changes to the order may be made until 2 weeks prior to event when fondant or gum paste is leveraged and 1 week prior to the event for standard buttercream cakes. After this time, any change requests cannot be guaranteed and may be subject to additional charges.
SERVING SIZES
Standard servings are based on a size of 1″ x 2″ x 4″ high. Cake serving sizes are estimated. Specialty cakes, carved cakes and method of slicing may affect ultimate serving number. The Customer understands and accepts these terms, and must order their products accordingly after having considered these variables.
DEPOSITS & FINAL PAYMENTS
A NON-REFUNDABLE deposit of 50% is required to hold your date. Your order is not confirmed until the deposit is paid. If an order is placed within the fourteen (14) days prior to pick up, full payment is required upon placing the order.
For celebration cakes, the balance is due two weeks before the event date. For wedding cakes and large event cakes the balance is due one month prior to the wedding or event.
Where Last Crumb Cakery has delivered a product that is an accurate interpretation of what has been quoted and invoiced, but the Customer does not accept the finished Product, the deposit WILL NOT be refunded. The Customer can choose to pay the remainder and take the Product/s, or leave them at no extra cost.
POSTPONEMENT
If, for any reason, the event is required to be postponed, please contact me immediately. The new date proposed will be subject to availability.
UNFORESEEN CIRCUMSTANCES
If Last Crumb Cakery cancels the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within seven (7) days of notification to the Customer. We will not cancel or reschedule your order unless there are extenuating circumstances. We will endeavor to provide notice as far in advance as possible.
DELIVERY
Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the Customer to store and care for the cake as per Last Crumb Cakery instructions. If anything is to happen to the cake after this exchange, and deemed to be the fault of the Customer through not following the instructions provided, Last Crumb Cakery is not liable for any damages. Last Crumb Cakery is not liable for damage due to client negligence or improper handling once the product has been picked up or delivered.
A delivery date and time will be agreed by both parties, and if the Customer is not at the desginated location at this time and date, and Last Crumb Cakery is not able to contact the Customer, the product will be transported back with Last Crumb Cakery and it will be the Customer’s responsibility to collect the product at a time that suits Last Crumb Cakery.
DAMAGE
It is the responsibility of the Customer to check the state of the product before making the final payment upon delivery/pickup. Once the item has been delivered/picked up, the Customer has accepted the item as is, and is responsible to ensure that the products gets to its destination safely and/or is stored as per instructions from Last Crumb Cakery to achieve the best results for taste and quality and to avoid any damage.
THIRD PARTY PICKUP
If a third party will be collecting the cake on the Customer’s behalf or taking responsibility for the cake when delivered, this party will be given all appropriate information that would have been given to the customer. The same conditions apply as if the customer were to collect the cake themselves. Last Crumb Cakery is not liable for damage due to third party negligence or improper handling once the product has been picked up or delivered.
PUBLICATION
Last Crumb Cakery reserves the right to use any image of a Product made by us for publication immediately or at a later date. Last Crumb Cakery will not post any photos on social media or other platforms until after your event has taken place. Last Crumb Cakery will never use any image that is supplied by the Customer, without first obtaining the Customer’s permission--for example: Children’s birthday parties, and photos of the events.
CANCELLATIONS/REFUNDS
If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows: a) If the cancellation is up to one (1) month in advance of your event date, you will receive a refund, less your initial deposit and the cost of any supplies already purchased for your cake. b) If the cancellation is less than seven (7) days prior to your event, there will be absolutely no refunds given. c) Refunds will be paid within 30 days of cancellation.
In the case of an emergency or an error in your cake delivery, please contact me immediately so we can fix the issue right away! If you are unhappy with your cake for any reason, please call me the day of your event and explain the situation. In the rare case that you are unhappy with your cake, you must call the day of your event so your cake can be returned within 24 hours. Without proper inspection of the cake and proof that you are indeed unhappy with the product and will not be using it for your event, we will be unable to refund any portion of your payment.
GUARANTEE
I promise to do everything in my power to deliver you a cake that exceeds your expectations. I will work with you on every level to make sure you are completely satisfied and happy with your cake. Thanks for trusting me to make a sweet memory for your unforgettable occasion!
**PLEASE NOTE: By paying the NON-REFUNDABLE retainer, you are accepting and agreeing to the terms and conditions set forth in this agreement.
INGREDIENTS & ALLERGENS
Last Crumb Cakery is not a nut-free bakery. All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.
It is the responsibility of the Customer to inform Last Crumb Cakery prior to the confirmation of their booking, of any allergy / intolerance issues. It is the responsibility of the Customer to inform their guests of all allergy / intolerance information. Last Crumb Cakery will not be held liable for any allergic reaction resulting from consumption of any cake, cupcake, muffin or product made by Last Crumb Cakery.
All products are made to be eaten on the day of the celebration and are best eaten at room temperature. Because our cakes and buttercream are made with fresh butter, it may take 2-3 hours for your cake to come to room temperature. Please plan delivery time and cake storage accordingly.
CAKE QUOTES
All Quotes are valid for 30 days from the date of issue. In the event that the desired date has been filled by another order / customer, prior to the Customer confirming the booking by paying the 50% deposit, Last Crumb Cakery is not obliged to honor the quote. **Please note, all Quotes are NOT bookings and are subject to availability.
ORDERS
At Last Crumb Cakery, we prefer at least three (3) weeks notice for all orders, as I am continually booking future orders in advance. We will, where availability permits, accept short notice orders. Short notice orders may incur a rush charge of up to $20.
Any products ordered from a picture or photo, of a product produced by any other cake maker, can only be reproduced by Last Crumb Cakery as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo. Certain creative changes may be made to your final design for the sake of stability and structural integrity.
Design changes to the order may be made until 2 weeks prior to event when fondant or gum paste is leveraged and 1 week prior to the event for standard buttercream cakes. After this time, any change requests cannot be guaranteed and may be subject to additional charges.
SERVING SIZES
Standard servings are based on a size of 1″ x 2″ x 4″ high. Cake serving sizes are estimated. Specialty cakes, carved cakes and method of slicing may affect ultimate serving number. The Customer understands and accepts these terms, and must order their products accordingly after having considered these variables.
DEPOSITS & FINAL PAYMENTS
A NON-REFUNDABLE deposit of 50% is required to hold your date. Your order is not confirmed until the deposit is paid. If an order is placed within the fourteen (14) days prior to pick up, full payment is required upon placing the order.
For celebration cakes, the balance is due two weeks before the event date. For wedding cakes and large event cakes the balance is due one month prior to the wedding or event.
Where Last Crumb Cakery has delivered a product that is an accurate interpretation of what has been quoted and invoiced, but the Customer does not accept the finished Product, the deposit WILL NOT be refunded. The Customer can choose to pay the remainder and take the Product/s, or leave them at no extra cost.
POSTPONEMENT
If, for any reason, the event is required to be postponed, please contact me immediately. The new date proposed will be subject to availability.
UNFORESEEN CIRCUMSTANCES
If Last Crumb Cakery cancels the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within seven (7) days of notification to the Customer. We will not cancel or reschedule your order unless there are extenuating circumstances. We will endeavor to provide notice as far in advance as possible.
DELIVERY
Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the Customer to store and care for the cake as per Last Crumb Cakery instructions. If anything is to happen to the cake after this exchange, and deemed to be the fault of the Customer through not following the instructions provided, Last Crumb Cakery is not liable for any damages. Last Crumb Cakery is not liable for damage due to client negligence or improper handling once the product has been picked up or delivered.
A delivery date and time will be agreed by both parties, and if the Customer is not at the desginated location at this time and date, and Last Crumb Cakery is not able to contact the Customer, the product will be transported back with Last Crumb Cakery and it will be the Customer’s responsibility to collect the product at a time that suits Last Crumb Cakery.
DAMAGE
It is the responsibility of the Customer to check the state of the product before making the final payment upon delivery/pickup. Once the item has been delivered/picked up, the Customer has accepted the item as is, and is responsible to ensure that the products gets to its destination safely and/or is stored as per instructions from Last Crumb Cakery to achieve the best results for taste and quality and to avoid any damage.
THIRD PARTY PICKUP
If a third party will be collecting the cake on the Customer’s behalf or taking responsibility for the cake when delivered, this party will be given all appropriate information that would have been given to the customer. The same conditions apply as if the customer were to collect the cake themselves. Last Crumb Cakery is not liable for damage due to third party negligence or improper handling once the product has been picked up or delivered.
PUBLICATION
Last Crumb Cakery reserves the right to use any image of a Product made by us for publication immediately or at a later date. Last Crumb Cakery will not post any photos on social media or other platforms until after your event has taken place. Last Crumb Cakery will never use any image that is supplied by the Customer, without first obtaining the Customer’s permission--for example: Children’s birthday parties, and photos of the events.
CANCELLATIONS/REFUNDS
If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows: a) If the cancellation is up to one (1) month in advance of your event date, you will receive a refund, less your initial deposit and the cost of any supplies already purchased for your cake. b) If the cancellation is less than seven (7) days prior to your event, there will be absolutely no refunds given. c) Refunds will be paid within 30 days of cancellation.
In the case of an emergency or an error in your cake delivery, please contact me immediately so we can fix the issue right away! If you are unhappy with your cake for any reason, please call me the day of your event and explain the situation. In the rare case that you are unhappy with your cake, you must call the day of your event so your cake can be returned within 24 hours. Without proper inspection of the cake and proof that you are indeed unhappy with the product and will not be using it for your event, we will be unable to refund any portion of your payment.
GUARANTEE
I promise to do everything in my power to deliver you a cake that exceeds your expectations. I will work with you on every level to make sure you are completely satisfied and happy with your cake. Thanks for trusting me to make a sweet memory for your unforgettable occasion!
**PLEASE NOTE: By paying the NON-REFUNDABLE retainer, you are accepting and agreeing to the terms and conditions set forth in this agreement.